Terms & Conditions - Online Purchases

General

This set of terms are in addition to the 'Terms & Conditions The Clinical Academy (TCA) For Students' and are specifically for purchases made online through the website www.theclinicalacademy.com only, whether made by telephone or self serve.

TERMS & CONDITIONS FOR PURCHASE & DELIVERY OF GOODS

Delivery

1. We aim to make our delivery costs as simple as possible:

Mainland UK only - small parcel 

under £25 (EX VAT) = £4.95 Royal Mail tracked 1-3 days delivery (1st Class)

any order over £25 (ex vat) = FREE Royal Mail 1-4 days tracked (2nd Class)

Next Day Delivery

Royal Mail Special - Under 1kg = £8.95

Royal Mail Special - 1-2kg = £11.95

Royal Mail Special Saturday - Under 1kg = £13.95

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Europe - small parcel - Inc. Southern Ireland

Standard delivery signed for under 1kg = £12.55

Standard delivery signed for 1-2kg = £15.25

Standard delivery over 2kg up to 5 kg  = £20.30

Next day not available

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World - small parcel

Standard delivery signed for under 1kg = £17.35

Standard delivery signed for 1-2kg = £21.10

Not available over 2kg

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If a delivery charge for your area/country is not listed then we will give you a separate delivery quote and your order may take longer to arrive.

Orders are normally prepared and sent out the same working day if the order is placed by 2pm. Any orders placed after 2pm will be prepared and sent out the following working day. Orders with a request for next day delivery arrive the day after so please allow time for your parcel to arrive.

The Royal Mail will not leave your parcel without a signature although they may leave it with a neighbour. The Clinical Academy (TCA) is responsible for preparing and placing your order with our delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. Any enquiries may be made to TCA who will then enquire with the delivery partner. You may need to contact the delivery partner direct to obtain further information.

2. Orders are normally prepared and sent out the same working day if the order is placed by 2pm Monday - Friday only (excluding UK public holidays). Any orders placed after 2pm will be prepared and sent out the following working day. Orders with a request for next day delivery arrive the day after so please allow time for your parcel to arrive.
3. If you live outside UK Mainland then we will give you a separate delivery quote and your order may take longer to arrive.
4. Smaller orders will be sent via Royal Mail, whilst larger orders may be sent via Parcel Force, UK Mail or DPD Courier. The Clinical Academy (TCA) is responsible for preparing and placing your order with out delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. Any enquiries may be made to TCA who will then enquire with the delivery partner.  You may need to contact the delivery partner direct to obtain further information.

Returns & Refunds

1. At TCA we've tried to keep our returns policy simple. You have the right to return any unwanted goods up to a maximum period of 30 days after you receive the goods.
2. If you wish to return your goods you must inform us via letter or email, the address details for this can be found on our contact page. We are unable to accept cancellations by phone.
3. If you cancel your order after it has been dispatched, you are responsible for returning the goods at your own expense. You must make sure the goods are suitably packaged and we receive the goods in a sale-able condition.
4. Refunds will be processed within 7 working days of us receiving your goods.
5. We'll always do our best to make sure orders arrive undamaged, but sometimes accidents can happen in transit. If you receive any damaged goods, please let us know immediately via any of the contact methods on our contact page and we'll resolve the issue quickly.

Complaints

1. TCA endeavour to provide an exemplary service, however, any complaint about any aspect or experience at TCA, should be made in writing to info@theclinicalacademy.com or to The Clinical Academy, 1000 Lakeside, North Harbour, Portsmouth, PO6 3EN, The complaint will be looked into and a written  response will be sent within 7 working days with a resolution within a 30 day period.

Language

1. The only language used by The Clinical Academy is English. If you require your course literature to be translated then please discuss this at the point on booking the course or email info@theclinicalacademy.com at least 28 days prior to the start of the course. The Clinical Academy reserves the right to charge a fee for translation services.

Law applicable

1. These booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these booking terms

In placing an order for a course or delivery of products with TCA, the individual acknowledges all terms listed above.

Discount Vouchers

1. USING YOUR DISCOUNT VOUCHER

1.1 These terms and conditions (together with any relevant documents referred to in them (including the Website terms of use)) set out the terms relating to the redemption of Promotional Discount Voucher.

The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher.

Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.

1.2 By confirming your order using the Discount Voucher you are accepting these terms and conditions. Any terms which you seek to impose in respect of the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms please contact us before ordering using a Discount Voucher.

1.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy the following order of precedence will apply:

• Product terms and conditions of sale
• Promotional Discount Voucher terms and conditions;
• Website terms of use;
• Privacy Policy.

1.4 We recommend that you print a copy of these terms and conditions for your future reference.

2. TERMS RELATING TO THE REDEMPTION OF DISCOUNT VOUCHER

2.1 How To Redeem Discount Voucher - You must sign up via the web address (www.theclinicalacademy.com) shown on the Discount Voucher when placing your order online.

2.2 Only one Discount Voucher can be used per order.

2.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.

2.4 Generally, Discount Vouchers can only be used for one order.

2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.

2.6 Discount Vouchers have no cash redemption value.

2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.

2.8 We reserve the right to vary or discontinue the Discount Voucher scheme at any time.

3. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

3.1 We have the right to revise and amend these terms and conditions of sale from time to time including: to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.

3.2 You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

4. LAW AND JURISDICTION

These terms and conditions will be governed by English law. Any dispute or claim arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.