Terms & Conditions - Online Purchases

General

This set of terms are in addition to the 'Terms & Conditions The Clinical Academy (TCA) For Students' and are specifically for purchases made online through the website www.theclinicalacademy.com only, whether made by telephone or self-serve.

 

TERMS & CONDITIONS FOR PURCHASE & DELIVERY OF GOODS

Delivery - Please refer to Delivery Information Page

If a delivery charge for your area/country is not listed then we will give you a separate delivery quote and your order may take longer to arrive.

Orders are normally prepared and sent out the same working day if the order is placed by 2.30pm. Any orders placed after 2.30pm will be prepared and sent out the following working day. Orders with a request for next day delivery arrive the day after so please allow time for your parcel to arrive.

All our parcels are sent using the Royal Mail tracked or other similar courier service. Signatures are not required as part of this service, parcel may be left in a safe place according to your instructions or may offer a different service based on your agreement with them. The Clinical Academy (TCA) is responsible for preparing and placing your order with our delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. Any enquiries may be made to TCA who will then enquire with the delivery partner. You may need to contact the delivery partner directly to obtain further information depending on the place or country of delivery.

• Orders are normally prepared and sent out the same working day if the order is placed by 2.30pm Monday - Friday only (excluding UK public holidays). Any orders placed after 2.30pm will be prepared and sent out the following working day, on Fridays this will be the following Monday. Orders with a request for UK mainland special next day delivery arrive the next working day so please allow time for your parcel to arrive.
• If you live outside UK Mainland your order may take longer to arrive as the parcel will be passed to your countries postal carrier.
• Smaller orders will be sent via Royal Mail, whilst larger orders may be sent via Parcel Force, UK Mail or DPD or other Courier. The Clinical Academy (TCA) is responsible for preparing and placing your order with our delivery ‘partner’. It is not responsible for your delivery or your receipt of orders. Any enquiries may be made to TCA who will then enquire with the delivery partner.  You may need to contact the delivery partner directly to obtain further information.

All Products are subject to availability. Some orders may be special order and are labelled 'ordered on request'or pre-order and will be dispatched when they are received into stock.

Special orders or Ordered on Request items once the order is made cannot be cancelled or returned for refund unless faulty. 

A contract is made between us and the Purchaser as follows:

• the Products are placed on the Website as an invitation to treat only;
• the Purchaser places the order on the Website by emailing us, clicking an order key or by calling us and this is your offer to purchase the Products;
• once payment is received and cleared your offer to purchase the Products shall be deemed accepted.

If you have provided us with a valid e-mail address we will send you an acknowledgement of that order by e-mail. This will set out the Product(s) ordered.  Please note that this is not an order confirmation or order acceptance from us.

 

Your order may not be accepted for the following reasons:

• the Product ordered is not in stock;
• you are not a Registered Studio or Business;
• you were not eligible to make an order in accordance with the Conditions;
• you are not eligible under any relevant laws, regulations, statute or similar to purchase and/or sell the Products;
• we could not acquire the necessary authorisation for payment or we discovered a problem receiving your payment;
• there was an error with the description of the Products or matters relating to the Products.

We reserve the right to reject for any reasonable and lawful reason any offer to purchase by you at any time.

Payment

The Purchaser confirms that they have the right to make the payment and to use the method of payment elected by the Purchaser.  If there is an issue with payment transaction for any reason we shall not be liable for any delay or non-delivery.

We reserve the right to withdraw any Products from the Website at any time and/or remove or alter the Website.  We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.  We will notify you if the order is not accepted.  We will not be liable for withdrawing any Product from the Website even if that Product has been ordered; nor shall we be liable for refusing to process a transaction even where processing has commenced.

Risk and title to the Products transfers to the Purchaser on receipt of payment.

The Purchaser must:

• provide their real name, studio name, position within the business, phone number, e-mail address, payment details and other requested information;
• provide a delivery address.

Returns & Refunds

• At TCA we've tried to keep our returns policy simple. You have the right to return any unwanted goods up to a maximum period of 28 days after you purchase the goods.
• If you wish to return your goods you must inform us via letter or email, the address details for this can be found on our contact page. We are unable to accept cancellations by phone.
• If you cancel your order after it has been dispatched, you are responsible for returning the goods at your own expense. You must make sure the goods are suitably packaged and we receive the goods in a sale-able condition.
• Refunds will be processed within 7 working days of us receiving your goods.
• We'll always do our best to make sure orders arrive undamaged, but sometimes accidents can happen in transit. If you receive any damaged goods, please let us know immediately via any of the contact methods on our contact page and we'll resolve the issue quickly.

Please note that certain items cannot be returned, which include: Microblades and Machine Hand Pieces (or whole unit in respect of Viva Digital, Symphony or Vega). Please make sure you are certain of your selection before making your purchase.

We are also unable to accept returns on items that have been opened or used, except where warranty cases have been agreed.

Complaints

• TCA endeavour to provide an exemplary service, however, any complaint about any aspect or experience at TCA, should be made in writing to info@theclinicalacademy.com or to The Clinical Academy, 1000 Lakeside, North Harbour, Portsmouth, PO6 3EN, The complaint will be looked into and a written response will be sent within 7 working days with a resolution within a 30 day period.

Language

• The only language used by The Clinical Academy is English. If you require your course literature to be translated then please discuss this at the point on booking the course or email info@theclinicalacademy.com at least 28 days prior to the start of the course. The Clinical Academy reserves the right to charge a fee for translation services.

Law applicable

• These booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these booking terms

In placing an order for a course or delivery of products with TCA, the individual acknowledges all terms listed above.

 

Discount Vouchers

1. USING YOUR DISCOUNT VOUCHER

1.1 These terms and conditions (together with any relevant documents referred to in them (including the Website terms of use)) set out the terms relating to the redemption of Promotional Discount Voucher.

The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher.

Please note that our standard terms and conditions of sale apply in respect of any orders placed using Discount Voucher and the Website terms of use for using our site also apply.

1.2 By confirming your order using the Discount Voucher you are accepting these terms and conditions. Any terms which you seek to impose in respect of the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your order. If you have any queries on these terms please contact us before ordering using a Discount Voucher.

1.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy the following order of precedence will apply:

• Product terms and conditions of sale
• Promotional Discount Voucher terms and conditions;
• Website terms of use;
• Privacy Policy.

1.4 We recommend that you print a copy of these terms and conditions for your future reference.

2. TERMS RELATING TO THE REDEMPTION OF DISCOUNT VOUCHER

2.1 How To Redeem Discount Voucher - You must sign up via the web address (www.theclinicalacademy.com) shown on the Discount Voucher when placing your order online.

2.2 Only one Discount Voucher can be used per order.

2.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers.

2.4 Generally, Discount Vouchers can only be used for one order.

2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date.

2.6 Discount Vouchers have no cash redemption value.

2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply.

2.8 We reserve the right to vary or discontinue any Discount Voucher scheme at any time.

3. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

3.1 We have the right to revise and amend these terms and conditions of sale from time to time including: to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities.

3.2 You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

4. LAW AND JURISDICTION

These terms and conditions will be governed by English law. Any dispute or claim arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Limitation of our Liability

• Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
• To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. 
• We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

           Use of, or inability to use, our site; or

           use of or reliance on any content displayed on our site.

• If you are a business user, please note that in particular, we will not be liable for:

           loss of profits, sales, business, or revenue;

           business interruption;

           loss of anticipated savings;

           loss of business opportunity, goodwill or reputation; or

           any indirect or consequential loss or damage.

5. NO RELIANCE ON INFORMATION 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date.

 6. PRODUCT WARRANTY

6.1.        For Products which do not have a manufacturer's guarantee, the Seller provides a warranty that Products shall be free from material defects for the following periods, commencing in each case on the date of the Dispatch Confirmation:

Leads and connectors:  4 months

Equipment: 1 calendar year

However, this warranty does not apply in the circumstances described in clauses 6.2 and 6.3.

6.2.         The warranty in clause 6.1 does not apply to any defect in the Products arising from:

6.2.1.     fair wear and tear;

6.2.2.     wilful damage, abnormal or improper use, storage or working conditions, accident, negligence by you or by any third party;

6.2.3.     if you fail to operate or use the Products in accordance with the user instructions;

6.2.4.     any alteration or repair by you or by a third party who is not one of our authorised repairers; or

6.2.5.     any specification provided by you

6.3.         The warranty in clause 6.1 does not apply to

6.3.1.     consumables, such as replaceable batteries;

6.3.2.     any Product which has been opened or tampered with (except to replace batteries); or

6.3.3.     any Product with an illegible serial number.

6.4.         If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. You should take appropriate legal advice if in any doubt.

7. NO RELIANCE ON INFORMATION 

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate, complete or up-to-date.

8. CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

9. CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

 

In placing an order for a course or products with The Clinical Academy (TCA), the individual acknowledges all terms listed above.