The Clinical Academy is committed to protecting your personal information and respecting your privacy in everything we do. This Policy lets you know what data we may collect about you, how we use it and gives you information about your rights and how you can get in touch with us.
This policy covers the use of our main website, how we manage our direct marketing activities and how we handle your information when you contact us. Sometimes we may need to change our Privacy Policy. Any changes from The Clinical Academy will be published on this website which, of course, can be accessed at any time.
We collect name and contact details (such as email, address and telephone number and sometimes what you’re interested in) when you submit an on line form. If you call us to book an appointment we may also collect additional data about you to help us in the process.
When visiting this website, we collect your IP address, data showing when you visited, which pages you looked at, information about your operating system, device and browser version. This data is gathered using commonly used tools such as cookies.
The Clinical Academy compares information about you in our database with external sources and enriches the data we hold about you. This helps us tailor our communications with you and helps us only offer products and services that you would be interested in, if you choose to receive marketing. It also informs us of any changes, for example when email addresses are no longer valid or mail has been returned, so that we can stop sending marketing.
We do not sell your information to anyone and only use it as part of your enquiry or payment.
We may pass your information to:
Your personal information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in the UK. Before any transfer takes place, we will take steps to ensure that your personal information will be adequately protected as required by the UK Data Protection Act and that safeguards such as standard contractual clauses are in place.
Direct Marketing: You have the right to object to direct marketing. This is done by completing emailing info@theclinicalacademyclinic.com or by calling 0333 7777 689 or by writing to The Clinical Academy, 1000 Lakeside, Western Road, Portsmouth PO6 3EN.
Consent: Where we use your information on this basis, you have the right to withdraw that consent.
Access: You can request a copy of all the personal information we hold about you and other data relating to how we use your information by contacting us.
Correction ('Right to Rectification'): We always want to use the most up to date information about you so please get in touch if you think we don’t have that.
Deletion ('Right to be Forgotten'): In some circumstances, including where we are relying on your consent to use your data, you have a right to request us to delete your information.
'Right to Portability': If we have collected your data because you have given us consent, or because we need it in order to provide you with a product or service (under a contract), you have the right to receive the information you gave to us back in a 'machine-readable' format.
'Right to Object' and 'Right to restriction of processing': If we are using your data for activities under the ‘legitimate interest’ justification and in other circumstances, then you have a right to request restriction of processing and also a right to object to that processing.
Right to obtain human intervention where automated processing has taken place where consent has been given or under a contract and where the processing has a legal or similarly significant effect.
Complain: you have the right to lodge a complaint with the Information Commissioner’s Office if you think that our use of your information doesn’t meet the law. For more information, visit the ICO website, our registration number is ZA214807.
We use your information in a number of different ways - what we do depends on the information. The following tables below help to better understand what we do and why.
| How we use your name & contact information | Why? |
| We delivery you orders to you | We take your information and delivery your order according to the information you give us in order to fulfil our contract with you (it tricky to send your order if we don’t use your name and contact details!) |
| Sometimes we may text or email you | This may be to let you know your order is on its way, tell you about other offers or courses, notify you about changes to how we work. This keeps you up to date but we will only do this with your permission. |
| For fraud prevention & detection | To prevent and detect fraud against either you or us. Unfortunately, it can happen, it’s rare but essential. |
| Showing you The Clinical Academy adverts as you browse the web | This allows you to see our latest products and deals. |
| To find out what you like | This helps us to ensure we are give you what you want and helps us to stay ahead of the competition. |
| How we use your date of birth | Why? |
| Fraud prevention & detection | To prevent and detect fraud against either you or us. Unfortunately, it can happen, it’s rare but essential. |
| How we use your payment details | Why? |
| We only use this information to take payment and give refunds | This is obviously essential to perform our contract with you |
| Fraud prevention & detection | To prevent and detect fraud against either you or us. Unfortunately, it can happen, it’s rare but essential. |
| How we use your contact history | Why? |
| To give you great customer service & support | We’ve got to do this to perform our contract with you |
| How we use your purchase history & saved items | Why? |
| We sell you items | We’ve got to track what you put in your basket so that we can sell it to you. |
| Provide customer service and support, & handle returns | This enables us to fulfil our contract to you. |
| Finding out what you like | This helps us to ensure we are give you what you want and helps us to stay ahead of the competition. |
| How we use information about your phone or laptop, and how you use our website and app | Why? |
| We are able to improve our website set default options for you (such as language and currency) | We want to give you the best possible shopping experience |
| We protect our website | To prevent and detect fraud against either you or us. Unfortunately, it can happen, it’s rare but essential. |
| How we use information from accounts you link to us | Why? |
| If you link from social networking for example, we are able to allow you to log into our website simply and easily without having to create a specific account | To make it easier for you to use the TCA website & purchase the items you want! |
| To provide product recommendations | This means you can quickly spot things which take your fancy |
| How we use your responses to surveys, competitions and promotions | Why? |
| Run the survey, competition or promotion | We’ve got to do this to perform our contract with you - if we can’t use your entry, you can’t possibly win! |
We respect the fact that you may not want to give us any of your personal information. However, if you don’t, then you may not be able to buy from the TCA site and are unlikely to receive the best customer service possible.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
You can stop receiving marketing messages from us at any time.
You can do this:
We take the security of your personal information seriously. We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.
We will take all reasonable and proportionate steps to protect your personal information.
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